Watch Out For Your “Kodak Moment”

downloadWhat’s the difference between Kodak and our nation’s police? When a company like Kodak quits innovating, experimenting and changing with the times, it goes bankrupt and the shareholders and employees suffer. The end result is that they go out of business.

When police departments fail to innovate, experiment, and change they don’t go out of business; instead, they continue their poor performance and the entire community suffers.

So how did a major corporation synonymous with being a leader in photography fail? One word: complacency!

As Kodak became more successful, the complacency grew. Leaders began to listen less and less to their people. Is this the real “Kodak moment?” When leaders don’t listen? When they get complacent?

How can this be prevented in your organization? John Kotter, a popular business consultant,  tells us:

“One key to avoiding complacency is to ensure these [internal] innovators have a voice with enough volume to be heard (and listened to) at the top. It’s these voices that can continue to keep a sense of urgency in your organization. If they are given the power to lead, they will continue to innovate, help keep a culture of urgency and affect change.”

Kotter went on to say,

“Kodak was built on a culture of innovation and change. It’s the type of culture that’s full of passionate innovators, already naturally in tune to the urgency surrounding changes in the market and technology. It’s these people – those excited about new ideas within your own organization – who keep your company moving ahead instead of falling behind. One key to avoiding complacency is to ensure these innovators have a voice with enough volume to be heard (and listened to) at the top. It’s these voices that can continue to keep a sense of urgency in your organization. If they are given the power to lead, they will continue to innovate, help keep a culture of urgency and affect change” (my emphasis).

[To see the full article CLICK HERE.]

What’s your police department’s plan to avoid complacency? How will it encourage innovation and listen to the innovators within its ranks? Because if you don’t address it, you, too, may experience a “Kodak moment!”