During a twelve-day period of time, I will be posting daily one of the Twelve Principles of Quality Leadership followed by some questions you, as a leader, may wish to ask yourself.
Hopefully the description and inquiry will cause you to think about how you lead and what you may need to do to improve your leadership.
And don’t forget to post some commentary. It can be a learning process for us all.
THE TWELVE PRINCIPLES OF QUALITY LEADERSHIP
Systems, Leadership, and Teams
QUESTIONS FOR LEADERS
Principle 5. BE A FACILITATOR AND COACH. DEVELOP AN OPEN ATMOSPHERE THAT ENCOURAGES PROVIDING AND ACCEPTING FEEDBACK.
A leader’s job today is different. It is challenging and gives us opportunity for personal growth because it has such new opportunities. Being an effective Quality leader is being a coach, a teacher, student, role-model and, most important, a champion of the new philosophy. We are in the business of helping people develop and experience personal growth. Our employee’s goal is to deliver a quality service to our citizens by being responsive and sensitive to those citizen’s needs. We can model this behavior by being responsive and sensitive to our employee’s needs. All this can only be accomplished in an atmosphere of trust, honesty and openness. Part of this process is honest feedback. An honest feedback system is essential for the creation of a quality organization. Feedback is for the improvement of the receiver. It is not designed to make the giver feel better by venting. Venting is sometimes necessary, but don’t mistake it for feedback. Leaders have consistency of purpose — a vision as to where they are going. Leaders develop the competency of their people. They are committed. Their employees know where they stand!
a. What is coaching? What is the difference between telling and coaching?
b. Can you think of a time when you were coached to do better. How did you feel? Why?
c. Which is more difficult, giving or accepting feedback? Why is that?
d. How could your workplace become more open?
[From The New Quality Leadership Workbook, by Couper and Lobitz. To be published this year.]