The Twelve Principles of Leadership: Principle Twelve

This is the last of twelve posts about the Twelve  Principles of Leadership. On each of twelve days, a principle of leadership has been posted.

You are invited to comment on them.

Hopefully, they have helped you think about leadership and your role and function as a leader in your organization.

Tomorrow we will put them all together.

THE TWELVE PRINCIPLES OF QUALITY LEADERSHIP

Systems, Leadership, and Teams

QUESTIONS FOR LEADERS

TEAMS

Principle 12.  STRIVE TO DEVELOP MUTUAL RESPECT AND TRUST AMONG EMPLOYEES.

How do we develop respect and trust in the workplace?  One of the keys is to do unto others as you would have them to do to you.  People want to be respected and trusted.  Bosses who show respect and trust have respected and trusted employees.  We must come to the workplace with the basic belief that our employees deserve respect and can be trusted — that’s why we hired them in the first place.  For example, when checking out a complaint regarding an employee there are ways to do it which may not compromise the respect and trust of the individual involved.  In many cases, our attitudes have a more lasting impact than our words or the processes we use.  Our employees have a right to know what’s going on, when the process has been completed and what our findings are.  In every case, except those in which a serious, dismissible offense has occurred, we want to correct and rehabilitate employees and get them back to duty.  We must all be committed to driving fear out of our workplace.

QUESTIONS

a. What would be a first step we all could do to increase trust in our workplaces?

b. How would your employees know you respected and trusted them?

c. How can you assure accountability to the public and maintain our integrity without creating fear?

d. What are the goals of a disciplinary system?  Does your current system meet these goals?  If not, why? And what can be done?

e. Are there other ways or systems you could use to achieve the above goals?  What are they?  How could you use them?

[From The New Quality Leadership Workbook, by Couper and Lobitz. To be published this year.]