PART 3 of 10

The narrative which follows is how I described the midpoint in my career.

I had taken a three-month sabbatical and, upon my return, I wrote this recollection in Arrested Development:

I started thinking about leadership—my leadership. Couldn’t I do better? I needed to find out. And the optimum way to find out was to ask those whom I was responsible for leading…

“After talking with [my wife] Sabine, who was very familiar with the workings of the department, she suggested I hold a number of employee meetings in which I would be there not to talk, but to listen [and not get defensive; at the time it was negative trait that I struggled with as a leader!]. I did so and asked each and every member of the department in these groups what they thought the biggest problem facing the department was. The answer was clear, direct, and unanimous—me. I was the problem, along with a lack of communication department-wide. Those small group meetings with every employee of the department were brutal, but absolutely necessary. If I had not done it, I never would have seen my vision come to fruition. And without this scanning and listening to employees, the changes I implemented never would have lasted beyond my tenure…”

The next blog: “Police Transformation: Where to Begin?

The New Quality Leadership Workbook will be available June 2, 2014 at the eBook store.

On June 2, there will be a 30% discount available for “early birds.” When you click on “eBook store,” use this code: B28BHNR4 for your discount.