Principles of Quality Leadership
- Do you believe in, foster, and support teamwork?
- Are you committed to the problem-solving process; use it and let data, not emotions, drive your workplace decisions?
- Do you seek your employees input before you make key decisions? Do you know what your employees consider to be “key decisions?”
- Do you sincerely believe that the most effective way to improve the quality of work or service in your workplace is to ask and listen to the employees who are doing the work?
- Do you strive to develop mutual respect and trust among your employees? Do you strive to drive out fear in your workplace
- Have you developed a customer orientation and focus toward your employees and citizens?
- When you make decisions, do you act according to the behavior of 95 percent of employees and not the 5 percent who are causing you problems? Do you deal with workplace “problem makers” promptly and fairly?
- Do you first seek to improve systems and examine processes before resorting to blaming your employees?
- Are you able to avoid “top-down,” power-oriented decision-making whenever possible?
- Among your workers, do you encourage creativity through risk-taking? Are you tolerant of honest mistakes or not?
- Do you lead a facilitator and coach? Do you work to develop an open atmosphere that encourages providing and accepting feedback?
- Do your work in a team and develop (with employees) agreed-upon goals and a plan to achieve them?
From The New Quality Leadership Workbook for Police, Couper & Lobitz, 2015.
- Once you go through these 12 questions you might want to ask your employees to honestly (even anonymously) give some feedback to you on how you are doing. Yes, it’s scary! But how else will you grow as a leader?